United CEO 'ashamed' about passenger's removal


Dr David Dao filed an emergency "bill of discovery" against United in Illinois State Court, demanding all CCTV footage, cockpit voice recordings, passenger and crew lists and incident reports be "preserved and protected".

The others complied. After Dao refused, airport security officers yanked him out of his seat and dragged him off the plane. One Chicago Aviation security officer involved is now on paid leave.

Munoz promised a full review by April 30 "to fix what's broken so this never happens again". Video shot by passengers showing the man's bloodied face went viral on social media, prompting a storm of protest. The United CEO had previously referred to Dao as a "disruptive and belligerent passenger" in an internal company communication.

It later came to light that passengers were removed so that the airline's own staff could take a seat.

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Then United said a computer would randomly choose which passengers had to depart the already-boarded flight.

His legal team plans to hold a news conference tomorrow to discuss the matter with reporters. "To remove a booked, paid, seating passenger; we can't do that". I said yes we did.

United Continental chief executive Oscar Munoz said Wednesday he would not resign his position, and again apologized for forcibly removing a customer from an overbooked flight.

Attorneys representing a man who was dragged off a United Express flight in Chicago and a member of the man's family are set to talk about the incident on Thursday.

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No one volunteered, despite United's offers of up to $800.

To say United Airlines is having a week from hell would be an understatement.

Dao is said to be the only passenger of the four asked to leave the flight who did not comply.

The CEO added that he didn't issue a more in-depth apology until Tuesday because "the expression of apology is important in a discussion like this". The department said in statement Monday that the incident "was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned by the Department".

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Other passengers on Flight 3411 are heard saying, "Please, my God", "What are you doing?"


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